Four ways to reach us and honest expectations for each. Whichever you pick, you are writing to someone who can actually answer academic questions rather than a first-line agent who will pass it on.
The more you send, the more precise the figure. If you are missing something, send what you have — we will tell you what else we need.
Pick whichever suits you. Nothing here routes to an automated system, and none of them require you to create an account first.
Fastest option and the one most students use. Good for quick questions, sending a photo of a marked-up page, or checking whether a deadline is realistic before you write a longer brief.
Best when you are attaching drafts, guideline documents or datasets. Everything stays in one thread, which matters if your order runs across several chapters and months.
The structured route. It asks for the details we need to price accurately, so the first reply is a real figure rather than a request for more information.
Available during working hours if you would rather talk it through. Most students still end up sending files afterwards, so a message first is usually faster.
Real averages rather than an aspirational service-level promise. Times are Malaysian time (GMT+8).
| Channel | Working hours | Typical reply | Overnight or weekend |
|---|---|---|---|
| 9am – 9pm, Mon–Sat | Under 1 hour | Next morning | |
| 9am – 9pm, Mon–Sat | 2 – 6 hours | Next morning | |
| Quote form | Monitored continuously | 2 – 6 hours | Next morning |
| Phone | 10am – 7pm, Mon–Fri | Immediate | Leave a message |
| Deadline inside 48 hours | Any time | Prioritised | Prioritised |
Replies slow down over Hari Raya, Chinese New Year and Deepavali. Existing orders continue on schedule.
A message with these four things usually gets a price straight back. A message without them gets a reply asking for them.
Which institution, which faculty and what level. Requirements differ between faculties inside the same university, so "UM" alone is not quite enough.
The chapter, the analysis, or simply the problem. "My methodology keeps getting rejected" is a perfectly good brief.
The date your faculty actually needs it. If it is inside 48 hours, put that in the first line so it gets picked up first.
Draft, faculty guideline, supervisor comments, dataset. Attach what exists — partial is fine and still better than a description.
Rather send it as a structured brief?The quote form asks these questions in order, so nothing gets missed and the first reply is a firm figure.
Use the Quote Form →Registered and operating in Kuala Lumpur. We work online with students nationwide, including Sabah and Sarawak.
Suite 21-3, Level 21, Menara MBMR, 1, Jalan Syed Putra, 58000 Kuala Lumpur, Malaysia
Location makes no difference to price or turnaround — everything is handled online.
Everything can be done in writing, and most orders are. Nobody will insist on a call before quoting you.
It is a correspondence address rather than a walk-in centre, so message first. Consultations happen online, which is also what makes the same service possible for students in Sabah and Sarawak.
No. It is used to reply to you and nothing else. There is no broadcast list, and your number is not passed to anyone.
Check your spam folder first, as attachments to academic addresses sometimes filter there. If it has been over a working day, resend on WhatsApp — that channel almost never fails.
Yes, once assigned. You stay in the same email thread and they respond in it, so there is no separate portal to log into or account to manage.
Yes, if the work is for a Malaysian institution or you are a Malaysian student abroad. We deliberately do not take on work for university systems we do not know well enough to be useful in.